Refund policy

Effective Date: 15th September 2024

At FLEXX Designs, we want you to be satisfied with your purchase. If you're not completely happy with your purchase, we're here to help. 

 

Returns

1. Eligibility: You may return items purchased from our website within 7 days of the date of delivery.
2. Condition: To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging with all tags attached.

          Exclusions: The following items are not eligible for return:

• Items that have been worn, washed, or altered.
• Items without original tags and packaging.

 

Return Process

1. Request: To initiate a return, please contact our customer support team at support@flexxdesigns.com or +9476 379 2525.
2. Return Authorization: You will receive instructions and a return authorization (RA) number for your return.
3. Shipping: You are responsible for the cost of return. We recommend using a trackable courier service.

 

Refunds

1. Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
2. Refund: If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

 

Exchanges

• Exchange Process: If you would like to exchange an item, please contact our customer support team to arrange for an exchange.

 

Damaged or Defective Items

• Claims: If you receive a damaged or defective item, please contact our customer support team within 2 days of receipt. We will provide instructions for returning the item and offer a replacement or refund.

 

 Contact Us

• If you have any questions, concerns, or requests related to our Return Policy, please contact us at  support@flexxdesigns.com or +9476 379 2525.